Crossroads Home Care and Hospice is dedicated to the care of the sick in their homes. We believe that the sick are entitled to the highest quality of personal care. We believe that the elderly have special needs and that these needs should be evaluated and met in the most sensitive manner. We also believe that the family of the sick are also in need of support and instruction. We believe that all persons regardless of the race, creed, color, age, or sexual preference are entitled to the same high quality of care. We believe that nursing and health care in the home is a viable alternative to hospitalization. We believe that Crossroads Home Care and Hospice has a responsibility to prepare and educate its professional, contractual, and ancillary staff to coordinate and deliver the most efficient services available. We believe that the community involvement is important and we resolve to participate in community efforts for the care of the sick in their homes. We believe that research and teaching health professionals is important in improving patient care and we resolve to participate in educational activities whenever possible. We believe in the total care of the patient and as a team we have staff that will in every possible way meet the spiritual, emotional, social, physical, and psychological needs of our patients.

Crossroads Home Care and Hospice subscribes to the concept of health defined by the World Health Organization as:

‘…a state of complete physical, mental and social well being and not merely absence of disease or infirmity. The enjoyment of the highest attainable standard of health is one of the fundamental rights of every human being without distinction of race, religion, political belief, economic or social condition.’

To this end, Crossroads is committed to providing a high performance of health care essential to the improvement of a client’s physical and psychosocial condition. At the same time, we recognize and respect the broad base of client rights, in all care and service delivery, and the need to effectively conduct all business and direct care activities related to this care in an ethical manner.

Crossroads does not discriminate against age, race, color, sex/gender, national origin, religion, sexual orientation, or mental or physical disability in the hiring of employees or the treatment of clients.

Furthermore, Crossroads respects the autonomy and privacy of the client and family to make decisions and choices affecting their present and future health status.

Crossroads continually seeks new ways and means of being responsive to the ever-changing community health needs. An adjunct to this concept is the essential role of evaluation of the Agency’s services and applied research in improving those services.

The Agency Board of Directors has developed a mission and vision statement based on the above philosophy. All staff are educated regarding the above and ongoing monitoring will occur to assure that the Agency’s mission is sustained over time.